Localization Procedure for
Cisco MeetingPlace Audio Server Release 5.2
and Release 5.3
January 17, 2005
This document provides procedures for localizing Cisco MeetingPlace Audio Server Release 5.2 and
Release 5.3 and includes the following sections:
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Naming Conventions
The following product-naming conventions are used in this document:
Product
Convention
Cisco MeetingPlace Audio Server with any possible
combination of integration applications
Cisco MeetingPlace system
Cisco MeetingPlace Audio Sever Release 5.2 and Cisco
MeetingPlace Audio Sever Release 5.3
Release 5.2 and Release 5.3
Cisco MeetingPlace Audio Server Release 5.3 and
Cisco MeetingPlace 8100 series server or Release 5.2 and
the hardware where Release 5.2 is installed
Cisco MeetingPlace Audio Server system
Cisco MeetingPlace MeetingNotes
Cisco MeetingPlace MeetingTime
MeetingNotes
MeetingTime
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Information About Localizing Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3
Configuration Precedence Examples
The following example shows how the Cisco MeetingPlace Audio Server system determines which
language a caller hears when entering a meeting:
System Configurations
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The default language is U.S. English.
Ports are configured for Japanese.
A U.S. English user has a profile that is set to use U.S. English.
A meeting is scheduled by a Canadian French user who has set the meeting default language to
French.
System Behavior
1. When the U.S. English user calls to attend the scheduled meeting, the prompts play first in Japanese.
2. The caller then hears the prompt “To select English, press 5” in U.S. English and the prompt “To
select French, press 6” in Canadian French.
3. The caller enters the profile ID, and the prompt language immediately changes to U.S. English.
4. The caller enters the meeting ID and continues to hear U.S. English prompts until joining the
meeting.
5. While the caller is in the meeting, prompts play to all meeting participants in Canadian French;
however, prompts play only to this caller—when the caller presses the # key, for example—in U.S.
English.
Language Preferences
Within the configuration precedence, the following types of language preferences affect which
languages callers hear and when they hear them:
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Port-Group Level Language Preferences
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U.S. English is the default language and is considered an installed language.
If you do not configure the port group to use a specific language, U.S. English plays.
If you install UK English, the Cisco MeetingPlace Audio Server system does not offer U.S. English.
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For example, if you install a total of three languages (U.S. English, UK English, and Japanese)
and you configure the ports to play Japanese, the welcome prompt offers only UK English and
Japanese.
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Information About Localizing Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3
Meeting-Level Language Preferences
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The meeting language defaults to the profile language of the meeting scheduler unless another
language is specified in the caller’s user profile.
If the caller selects Attend a Meeting or MeetingNotes access, the voice prompts proceed in the port
language until the caller enters the meeting.
If the caller selects Profile access, the prompts change to the profile language selection after the
caller logs in.
If the caller selects a language, the caller hears the language access prompts again in the selected
language.
Prompts that play to all participants in the meeting play in the meeting-language setting; prompts
that play to individuals play in the user-profile language setting.
Prompts that play when dialing out to a guest participant are determined by the profile setting for
the guest.
User-Profile Level Language Preferences
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Callers can only change their user profile language preferences through the MeetingTime client.
Callers can only choose a language before attending a meeting. After the caller chooses Attend a
Meeting, the user-profile language plays; before the caller chooses Attends a Meeting, the default
language plays.
Examples of Language Preferences
The following examples shows how language preferences affect the outcome of system, meeting, and
user-level preference selections:
Three-Language System With Unconfigured Port Using the Default Language Example
The welcome greeting plays, and the caller is offered the following selections:
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“Welcome to MeetingPlace” in U.S. English
“To select English, press 1” in U.S. English
“To select Japanese, press 2” in Japanese
“To select French, press 3” in Canadian French
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How to Localize Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3
The caller selects 2, and the following prompts play in Japanese:
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“To attend a meeting, press 1”
“To access your profile, press 2”
“To access MeetingNotes, press 3”
“To hear MeetingPlace overview, press 9”
“To reach assistance, press 0”
Three-Language System With Ports Configured for Japanese Example
The welcome greeting plays, and the caller is offered the following selections:
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“Welcome to MeetingPlace” in Japanese
“To attend a meeting, press 1” in Japanese
“To access your profile, press 2” in Japanese
“To access MeetingNotes, press 3” in Japanese
“To select English, press 5” in English
“To select French, press 6” in Canadian French
“To hear MeetingPlace overview, press 9” in Japanese
“To reach assistance, press 0”in Japanese
The caller selects 5, and the following prompts play in U.S. English:
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“To attend a meeting, press 1”
“To access your profile, press 2”
“To access MeetingNotes, press 3”
“To hear MeetingPlace overview, press 9”
“To reach assistance, press 0”
How to Localize Cisco MeetingPlace Audio Server Release 5.2
and Release 5.3
To localize Cisco MeetingPlace Audio Server, perform the following tasks in this order:
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Obtaining a Cisco MeetingPlace Language Pack
To obtain a Cisco MeetingPlace language pack, perform one of the following procedures:
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How to Localize Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3
Obtaining a Cisco MeetingPlace Release 5.2 Language Pack
To obtain a Cisco MeetingPlace Release 5.2 language pack, perform the following steps:
Step 1
Step 2
Release 5.2 language pack by using the Product Upgrade Tool.
Release 5.2 language pack by using the MP-LANGUAGES product number.
Obtaining a Cisco MeetingPlace Release 5.3 Language Pack
To obtain a Cisco MeetingPlace Release 5.3 language pack, perform the following steps:
Step 1
Step 2
Under the Cisco MeetingPlace product, choose MeetingPlace Languages to go to the language CD
download web page.
Step 3
Step 4
Step 5
Download MP53LANG.iso.
By using any commercially available CD-ROM burner program, burn the .iso file to a CD.
After burning the CD, ensure that the following directory structure was created:
\UPDATE\53BRPOR
\53CDNFR
\53FRENCH
\53GERMAN
\53JAPAN
\53LATSPN
\53NEWUKENG
\53NEWUSENG
Note
UPDATE must be the top directory on the CD.
If you do not see this structure, contact Cisco Network Consulting Engineering (NCE) for assistance.
Installing Cisco MeetingPlace Release 5.2 and Release 5.3 Languages
To install Cisco MeetingPlace Release 5.2 or Release 5.3 languages, perform the following steps:
Step 1
Insert the Cisco MeetingPlace language pack CD into the CD-ROM drive on the Cisco MeetingPlace
server.
Step 2
Step 3
Step 4
Log in to the Cisco MeetingPlace Command Line Interface (CLI) at technician level.
To shut down the server, enter down.
After the server is down, enter update.
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Step 5
Step 6
When prompted, specify that the update is from a CD.
Verify that you are installing Cisco MeetingPlace languages and follow the instructions on the screen to
continue with the language installation.
When the process is finished, the server restarts, and the Cisco MeetingPlace Audio Server system is
available.
Installing Cisco MeetingPlace Release 5.3 Language Installation Example
The following is sample output from a Release 5.3 language installation:
servername:tech$ update
Update is from
1) CD
2) Diskette
3) Remote File
4) Local File
q) (Quit Update)
Enter choice: 1
Please insert the update CD in the drive, then
wait for the drive to be quiet before continuing.
Press <ENTER> to continue or <CONTROL-C> to abort.
CD mounted OK; checking for update sets...
There is more than one update set on this CD.
Please pick the desired set from the following list:
1) 5.3 Brazilian Portuguese Prompts
2) 5.3 Canadian French Prompts
3) 5.3 French Prompts
4) 5.3 German Prompts
5) 5.3 Japanese Prompts
6) 5.3 Latin Spanish Prompts
7) 5.3 British English Prompts (Unity)
8) 5.3 American English Prompts (Unity)
q) Quit
Enter choice:
Verifying Cisco MeetingPlace Release 5.2 and Release 5.3 Language
Installation
To verify that the languages are installed properly, perform the following tasks:
Step 1
Step 2
Verify that the prompt plays in the language that you specified in the port or port group configuration.
Verify that the language is available to users setting up profiles by performing the following steps:
a. Set up one user profile for each installed language.
b. Log in through each profile and verify that the correct languages are played.
Verify that the language is available to users setting up a meeting by performing the following steps:
a. Schedule a meeting in each language.
Step 3
b. Join the meeting and verify that the correct languages are played.
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Additional References
Additional References
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Guide to Cisco MeetingPlace Conferencing Documentation and Support
Cisco MeetingPlace Audio Server Release 5.2 documentation
Cisco MeetingPlace Audio Server Release 5.3 documentation
Obtaining Technical Support
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Ordering Documentation
You can find instructions for ordering documentation at this URL:
You can order Cisco documentation in these ways:
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Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
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Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).
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Documentation Feedback
Documentation Feedback
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before placing a service call.
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Obtaining Additional Publications and Information
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
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Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
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The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as
ordering and customer support services. Access the Cisco Product Catalog at this URL:
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Obtaining Additional Publications and Information
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Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
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iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies
learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:
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Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
World-class networking training is available from Cisco. You can view current offerings at
this URL:
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