Cisco Systems Conference Phone CP7945GRF User Manual

USER GUIDE  
Cisco Unified IP Phones 7945G and 7965G for  
Cisco Unified Communications Manager Express Version 7.1  
 
Name (continued)  
Description (continued)  
Services button  
Provides access to phone services.  
8
Volume button  
Speaker button  
Mute button  
Increases or decreases handset, headset, ringer, or speakerphone volume.  
Toggles speaker on and off.  
9
10  
11  
Toggles mute on and off.  
Headset button  
Toggles headset on and off.  
12  
13  
4-way Navigation Pad and  
Select (center) button  
Allows you to scroll through menus, highlight items, and display phone numbers from  
your Placed Calls when phone is on-hook. Use Select button to select an item that is  
highlighted on the screen.  
Navigation button:  
Scroll up and down to see menus and highlight items.  
Scroll left to open the Details view and see directory numbers and features assigned  
to each line button (when on call screen).  
Scroll right to close the Details view.  
Select button: Scroll to select a line using the Navigation button, then:  
If the button is mapped to a feature, press to access the feature.  
If the button is mapped to a directory number, and:  
The line is idle, press  
There is an on-hold call on the line, press  
There is an active call on the line, the Select button has no effect.  
to initiate a new call.  
to resume the call.  
Keypad  
Functions as traditional telephone keypad.  
14  
15  
16  
Soft keys buttons  
Handset with indicator light  
Engages functions visible on corresponding LCD tabs.  
Functions as traditional handset and provides message waiting indicator light and  
message-waiting (stutter) tone.  
LCD screen  
Displays information such as line/call status, phone number, and soft key tabs.  
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3
 
Connecting Your Phone  
This section shows and describes the connectors on your Cisco Unified IP phone.  
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1
AUX  
10/100 SW  
10/100 PC  
DC48V  
3
7
2
6
5
4
1
DC adapter port (DC48V) for phones not  
provided with inline power  
2
3
4
AC-to-DC power supply  
AC power cord  
Network port (10/100 SW) for connecting to the  
network  
5
Access port (10/100 PC) for connecting your  
phone to your computer  
6
7
8
Handset port  
Headset port  
Footstand button  
4
 
Adjusting the Handset Rest  
When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. To adjust the  
handset:  
1. Set the handset aside and pull the square plastic tab from the handset rest.  
2. Rotate the tab halfway.  
3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the  
handset rest.  
1
2
3
5
 
2 Operating Your Phone  
This section describes how to operate your Cisco Unified IP phone and includes information on soft keys and phone features.  
Note  
Because there are differences in phone and site configurations, not all features described here might apply to your  
phone. Consult your system administrator for more information.  
Soft Key Descriptions  
Your Cisco Unified IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom  
of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.  
Following is a comprehensive list of soft keys offered on these Cisco Unified IP phones. Functions depend on your system  
configuration.  
Soft Key  
Function  
<< or >>  
Navigates to edit characters. Use the backspace soft key to erase digits that you entered  
incorrectly.  
Answer  
Callback  
Cancel  
CFwdALL  
Clear  
Answers an incoming call.  
Notifies callers that the called line is free.  
Cancels the last selection.  
Forwards all calls.  
Clears directory history.  
Confrn  
Delete  
Dial  
Connects callers to a conference call.  
Deletes the selected number.  
Dials the displayed number.  
DnD  
Enables the Do-Not-Disturb feature.  
Decreases the LCD screen contrast.  
Selects a number and activates the cursor for editing.  
Ends the current call.  
Down  
EditDial  
EndCall  
Exit  
Exits from the current selection.  
Flash  
Provides hookflash functionality for three-way calling and call waiting services  
provided by the PSTN or Centrex service.  
GPickUp  
Selectively picks up calls coming into a phone number that is a member of a pickup  
group.  
Hold  
Places an active call on hold. Resumes call on hold.  
Enables the user to record a phone conversation.  
LiveRcd  
Login  
Provides PIN-controlled access to restricted phone features. Contact your system  
administrator for instructions.  
Mobility  
more  
Allows the user to send a call to a mobile phone.  
Scrolls through additional soft key options (for example, use the more soft key to locate  
the DnD soft key).  
NewCall  
Ok  
Opens a new line on the speakerphone to place a call.  
Confirms the selection.  
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Soft Key  
Park  
Function  
Forwards calls to a location from which calls can be retrieved by anyone in the system.  
Selectively picks up calls coming into another extension.  
Plays ring sound sample.  
PickUp  
Play  
Redial  
RmLstC  
Resume  
Save  
Redials last number dialed.  
Removes last participant from the conference call.  
Returns to active call.  
Saves last change.  
Search  
Select  
Initiates a search in local directory.  
Selects the highlighted option.  
Trnsfer  
TrnsfVM  
Up  
Transfers active calls to another extension.  
Transfers a call to voice mail.  
Increases LCD screen contrast.  
Place a Call  
Use one of the following methods to place a call:  
Lift the handset and dial the number.  
Dial the number, and then lift the handset.  
Dial the number, and then press the Dial soft key.  
Press the line button for your extension, and then dial.  
Press the Speaker button, and then dial.  
Press the New Call soft key, and then dial.  
If you are using a headset, press the Headset button, and then dial.  
Dial the number, and then press the Headset button.  
If you have established speed-dial numbers, press a speed-dial button.  
If you have selected a number from a directory, press the Dial soft key.  
Note  
Use the backspace (<<) soft key to erase digits that you enter incorrectly.  
Answer a Call  
To answer a call:  
Lift the handset.  
If you are using a headset, press the Headset button. If necessary, press the line button to select between incoming calls.  
If you are using the speakerphone, press the Answer soft key or the Speaker button.  
End a Call  
To end a call:  
Hang up the handset.  
If you are using a headset, press the Headset button or the EndCall soft key.  
If you are using a speakerphone, press the Speaker button or the EndCall soft key.  
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Redial a Number  
To redial the most recently dialed number:  
Lift the handset and press the Redial soft key.  
Press the Redial soft key to dial using the speakerphone.  
Hold a Call  
To place a call on hold while on the call:  
Press the Hold soft key.  
To retrieve a held call:  
Press the Resume soft key.  
If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.  
If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call  
on the other line is automatically put on hold.  
Note  
Because the hold feature can generate music or tones, avoid using hold when dialed into a remote conference system.  
Conferences that are created locally on your phone can safely be placed on hold without introducing music or tones  
into the conference.  
Mute a Call  
To mute a call:  
While on a call, press the Mute button. The Mute button lights, indicating that the other party cannot hear you.  
To deactivate the mute function, do one of the following:  
Press the Mute button again.  
Lift the handset if you are using mute with your speakerphone.  
Note  
The Mute feature does not generate music or a tone.  
Manage Call Waiting  
If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset  
rest, depending on the configuration of your phone.  
To answer the new call on the same line:  
1. Use the Navigation button to select the call  
2. Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.  
To return to the original call:  
1. Use the Navigation button to reselect the call.  
2. Press the Resume soft key to reconnect to the call.  
For calls on a separate line:  
Press the Line button for the incoming call. The call on the other line is automatically put on hold.  
To return to the original call:  
Press the Line button associated with the original call.  
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Retrieve Voice Messages  
To retrieve voice messages:  
1. Select an available Cisco Unified IP phone line by lifting the handset, pressing the speakerphone button, or pressing a line  
button. Listen for the dial tone.  
2. Press the Messages button, and follow the voice instructions.  
Note  
Note  
When you have one or more new messages, the message-waiting indicator (MWI) on your handset is lit. The MWI  
works only if the MWI is configured on your phone.  
Your company determines the voice message service that your phone system uses. For the most accurate and detailed  
information, see the documentation for voice message service.  
Adjust the Volume for the Current Call  
To adjust the handset, speakerphone, or headset volume for the current call:  
1. During a call, press the Up or Down Volume button.  
2. Press the Save soft key to apply the new volume level to future calls.  
Adjust the Ring Volume  
Press the Up or Down Volume button while the handset is in its cradle and the phone is idle.  
Select the Ring Type  
To change the ringer sound:  
1. Press the Settings button.  
2. Press 2 for Ring Type, or use the Navigation button to scroll to Ring Type and press the Select soft key.  
3. Use the Navigation button to scroll through the list of ring types. Press the Play soft key to hear samples.  
4. Highlight the ring you want, and then press the Select soft key.  
5. Press the Ok soft key to select your setting.  
6. Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting.  
7. Press the Exit soft key to go to the main directory menu.  
Adjust the Display Contrast  
To adjust the contrast in your LCD display:  
1. Press the Settings button.  
2. Press 1 for Contrast, or use the Select soft key.  
3. Use the Down or Up soft key to change the contrast.  
4. Press the Ok soft key  
5. Press the Save or Exit soft key.  
6. Press the Ok soft key to select your contrast setting.  
7. Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting.  
8. Press the Exit soft key to go to the main directory menu.  
Note  
In the following procedures, you might need to enter information using the keypad. Press the backspace (<<) soft key  
to erase digits that you enter incorrectly.  
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Forward Incoming Calls  
To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone:  
Press the DnD soft key.  
Note  
If the call-forward destination is not set, pressing the DnD soft key disables the ringer.  
Call-Blocking (Toll Bar) Override  
Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified  
time of day and day of week or date. The call-blocking override feature allows individual phone users to override the predefined  
call blocking.  
Note  
Contact your system administrator for your personal identification number (PIN).  
To place calls when call-blocking is enabled:  
1. Press the Login soft key on the Cisco Unified IP phone.  
2. Enter the Personal Identification Number (PIN) that is associated with the phone.  
Transfer a Call  
To transfer a selected call to another number, you can use blind transfer or consultative transfer:  
Blind Transfer  
Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring  
the call).  
To make a blind transfer call:  
1. During a call, press the Trnsfer soft key. The call is placed on hold.  
2. Dial the number to which you want to transfer the call.  
Consultative Transfer  
Redirects the call after first allowing you to speak to the transfer recipient.  
To make a consultative transfer:  
1. During a call, press the Trnsfer soft key. The call is placed on hold.  
2. Dial the number to which you want to transfer the call.  
3. Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.  
4. If the transfer fails, press the Resume soft key to return to the original call.  
Cancel Transfer  
1. To cancel your consult call-transfer attempt:  
Press the EndCall soft key.  
2. To reconnect to the original caller:  
Press the Resume soft key.  
Transfer to Voice Mail  
1. Press TrnsfVM.  
2. Enter the recipient’s extension number and press TrnsfVM again.  
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Forward All Calls  
To forward all incoming calls to another number:  
1. Press the CFwdALL soft key. You hear a confirmation beep.  
2. Dial the number to which you want to forward all your calls. Dial the number exactly as if you were placing a call to that  
number. Remember to include locally required prefix numbers.  
The phone display is updated to show that calls will be forwarded.  
3. Press the pound key (#) or the EndCall soft key.  
Note  
To forward calls to voice mail, manually enter the voice mail number, or use the CFwdALL soft key plus the Messages  
button, followed by the EndCall soft key. When call forward all is set, the display shows the Call Forward Icon.  
To forward calls to a speed-dial number, use the CFwdALL soft key plus a speed-dial button, followed by the EndCall  
soft key.  
To cancel call forwarding:  
Press the CFwdALL soft key.  
Place and Establish a Conference Call  
To create a three-party conference call:  
1. During a call, press the more soft key and then the Confrn soft key to open a new line and put the first party on hold.  
2. Place a call to another number.  
3. When the call connects, press Confrn again to add the new party to the call.  
To establish a conference call between two- and three-party calls to a Cisco Unified IP phone, one active and the other on hold:  
Press the Confrn soft key on the Cisco Unified IP phone.  
To establish a conference call between second- and third-party calls already present on a Cisco Unified IP phone, using separate  
line buttons, one active and the other on hold:  
1. Press the Confrn soft key on the Cisco Unified IP phone.  
2. Press the Line button of the call you want to add to the conference.  
Note  
Your system administrator must have configured the system for three-party or eight-party ad-hoc conferences.  
Place a MeetMe Conference Call  
To place a MeetMe conference call:  
1. Obtain a MeetMe conference number from your system administrator  
2. Distribute the MeetMe conference number to all the participants.  
3. Go offhook, press the MeetMe soft key, and dial the MeetMe conference number. All other participants join the meeting by  
dialing into the MeetMe conference number.  
To end the MeetMe conference call, all participants must hang up the handset or press the EndCall soft key.  
End a Conference Call  
To end the conference call:  
Hang up the handset, or press the EndCall soft key.  
Note  
Depending on the configuration when the conference call initiator disconnects, the conference call terminates.  
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Alternate Methods to End a Conference Call  
Call initiators can one of the following methods (functionality will vary according to your system configuration):  
To end the conference and remain connected to the most recent call, press the Confrn soft key. The older call is placed on  
hold.  
To disconnect from the conference, hang up the handset. The other parties remain on the conference call.  
Live Record a Call  
Call initiators can use the LiveRcd soft key to record an active call, private line or conference call. To record a call:  
1. Press the LiveRcd. This puts the other party on-hold and initiates a call to the configured live record number.  
2. Press the LiveRcd again to stop the recording.  
Join a Shared-Line Call (SCCP)  
User can join a call on a shared line using the cBarge softkey.  
To join the shared-line calls:  
1. Highlight the remote-in-use call that you want to join.  
2. Press the more to navigate to cBarge and press cBarge.  
Join a Shared Line Call (SIP)  
User can join a non-private call on a shared line call by using either Barge or cBarge soft keys.  
Barge allows you to add yourself to the call by hosting the conference on your phone and does not allow others to join the  
conference.  
cBarge allows you to add yourself to the conference and allows others to join the conference.  
To join a shared line call:  
1. Highlight the remote-in-use call that you want to join.  
2. Press Barge or cBarge to join the call.  
Tips  
When you Barge a call, other parties hear a beep announcing your presence. You are disconnected from a call that you  
have joined using Barge if the call is put on hold, transferred, or turned into a conference call by the Barge initiator.  
If a phone that is using the shared line has Privacy enabled, call information and Barge/cBarge soft keys do not appear  
on the other phones that share the line.  
Hold a Shared-Line Call (SIP)  
User can put calls on a shared line on hold like calls on a non shared line.  
To place a call on hold while on a shared-line call:  
Highlight the call that you want to put on hold.  
Press the Hold soft key.  
Resume a Shared Line Call (SIP)  
User can resume a non-private call placed on hold on a shared line call.  
To resume a shared line call:  
1. Highlight the call that you want to resume.  
2. Press Resume to resume the call.  
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Tip  
When a shared-line call is placed on hold, a flashing green shared line button notifies all the other phones with the  
shared-line directory number that the call can be resumed.  
Enable Privacy on Shared-Line  
Users can prevent others from viewing, barging or resuming a Shared-Line Call by enabling the privacy feature on the phone.  
To prevent other from viewing or barging calls:  
1. Press the privacy line button  
.
2. The private icon next to an amber line button  
verifies that privacy is on.  
3. Press privacy button again to disable privacy.  
Tips  
The privacy button is not displayed on the shared-line phone by default. Your system administrator must enable privacy  
button on a per phone basis.  
Privacy is enabled by default for shared-lines. Your system administrator can change the default privacy setting globally  
or on a per phone basis.  
Calls placed on hold with privacy enabled have privacy disabled by default. Your system administrator can change the  
default privacy on hold setting globally.  
Place a Call from Your Local Directory  
To access the local phone directory established by the system administrator:  
1. Press the Directories button.  
2. Press the Navigation Up or Down button or press 4 to select the Local Directory.  
3. Press the Navigation Up or Down button to select the Last, First, or Number field search option.  
4. Using the keypad, enter the last name or first name for the entry.  
When entering letters, select the appropriate number key of the letter you want, and press that key a number of times that  
equals the position of the target letter. For example, to enter a B, press the 2 key two times, and to enter a C, press the 2  
key three times. Use the backspace (<<) soft key to make corrections while entering data.  
5. Press the Search soft key to find your selection.  
6. If your search results in multiple listings, use the Navigation Up or Down button to select the correct number.  
7. Press the Dial soft key to dial the selected number.  
Program Personal Speed-Dial Buttons  
After an administrator defines one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers that  
are not locked or program numbers into an instance that has an empty dial string:  
1. Select an available phone line by lifting the handset, pressing the NewCall soft key, or pressing a line button. Listen for the  
dial tone.  
2. Press the pound key (#).  
3. Press the speed-dial button that you want to program. A short beep confirms that you are starting to program this button.  
4. Enter the speed-dial number. The digits appear on the phone display. When you are entering speed-dial numbers, use the  
backspace (<<) soft key to erase digits that you enter incorrectly.  
To remove a speed-dial number without replacing it with a new one.  
1. Press the pound key (#).  
2. Press the same speed-dial button a second time to indicate that you are done entering the speed-dial digits and to store the  
new speed-dial number.  
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3. Hang up the handset, or press a new speed-dial button and repeat this procedure.  
Place a Call from Your System Speed-Dial Directory  
To place a call from your system speed-dial directory:  
1. Select an available Cisco Unified IP phone line (off hook or NewCall) and get a dial tone.  
2. Press the Directories button, or use the Navigation button to locate the Directory and then press the Select soft key.  
3. Use the Navigation button to scroll through the options. Use the Select soft key to select speed-dial options.  
Press 5 for the Local Speed Dial.  
Press 6 for the Personal Speed Dial (functionality varies depending on your system configuration).  
4. Use the Navigation button to scroll through the speed-dial phone list.  
5. To dial the selected phone number, either press the Select soft key or enter the number on the keypad.  
6. Press the Exit soft key to go to the directory menu.  
View Call History  
To view recent missed, received, or placed calls:  
1. Press the Directories button.  
2. Use the Navigation button to scroll and select the desired call list. Press the Select soft key, or:  
Press 1 on the keypad for Missed Calls.  
Press 2 on the keypad for Received Calls.  
Press 3 on the keypad for Placed Calls.  
3. Press the Exit soft key to return to the previous directory menu.  
Place a Call from Call History  
To place a call to a number in the call history list:  
1. Use the Navigation button to scroll through the call history list.  
2. Use the Select soft key to select a phone number. The digits appear on the phone display.  
3. To dial the number as it appears on the phone display:  
Press the Dial soft key.  
To edit the number on the phone display before dialing:  
1. Press the EditDial soft key to place the cursor at the beginning of the number on the phone display.  
2. Use the keypad to edit the digits as needed. Use the backspace (<<) soft key to erase digits that you enter incorrectly.  
3. Press the Dial soft key to place the call.  
Clear Call History  
To clear all numbers in the directory histories:  
Press the Clear soft key.  
Note  
The Clear soft key clears all call history lists. Selective clearing of call history lists is not supported.  
Use the Intercom Feature  
Cisco Unified Communications Manager Express supports intercom functionality for one-way and press-to-answer voice  
connections using a dedicated pair of intercoms on two phones that speed-dial each other.  
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To use the intercom feature:  
1. Press the Speaker button and get the dial tone.  
2. Press the speed dial key or dial the directory number to start the intercom call.  
Note  
The called Cisco Unified IP phone automatically answers the call in speakerphone mode with mute activated or  
deactivated depending on the configuration. The phone beeps to alert the recipient to the incoming call.  
To respond to an intercom call:  
If Mute key is lighted, Press the Mute button, or lift the handset.  
If Mute key is not lighted, reply to caller handsfree.  
Activate Do Not Disturb (SCCP)  
For visual call alerting and information without audible ringing, use Do Not Disturb (DnD). Calls receive normal  
call-forward-busy and no-answer treatment.  
To activate the Do-Not-Disturb feature:  
1. Press the more soft key to locate the DnD soft key.  
2. Press the DnD soft key. A text message displays to indicate that the phone is in Do-Not-Disturb mode.  
Note  
Pressing the DnD soft key immediately forwards the call to the call-forward destination set on the phone. If the  
call-forward destination is not set, pressing the DnD soft key disables the ringer.  
To deactivate the Do-Not-Disturb feature, repeat Steps 1 and 2.  
Activate Do Not Disturb (SIP)  
For visual call alerting and information without audible ringing, use Do Not Disturb (DnD). Calls receive normal  
call-forward-busy and no-answer treatment.  
To activate the Do-Not-Disturb feature:  
1. Press the more soft key to locate the DnD soft key.  
2. Press the DnD soft key. A text message displays to indicate that the phone is in Do-Not-Disturb mode.  
To deactivate the Do-Not-Disturb feature, repeat Steps 1 and 2 in idle state.  
Place a Call Using Your Cisco Extension Mobility Profile  
Cisco Extension Mobility (EM) allows the user to temporarily configure a Cisco Unified IP phone to function as user’s own  
phone. After the user is logged-in to Cisco EM, the phone adopts the user’s profile, including the line buttons, features, and  
established services.  
To log-in to Cisco Extension Mobility:  
1. Press Services button and select Extension Mobility.  
2. Enter your user ID and password.  
3. Press Submit. The phone will temporarily configure user profile and settings.  
Note  
Your administrator must configure Extension Mobility for you.  
Place a Call from Your Personal Speed-Dial  
To place a call from your Personal Speed-Dial using My Phone Apps:  
1. Log-in to Extension Mobility.  
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2. Select My Phone Apps and scroll down to Personal Speed Dial.  
3. Select Personal Speed Dial  
4. Add a Label and Number  
5. Go back to My Phone Apps and press Reset Phone. You Personal Speed-Dial number will appear on the phone display  
screen.  
Switching an In-Progress Call to Another Phone Using SNR  
The Single Number Reach (SNR) feature allows you to switch an in-progress call on your desktop phone to your remote  
destination phone, such as a mobile phone. You can pick up an in-progress call on the desktop phone or remote destination  
phone without losing the call. All unanswered calls are forwarded to your voice mail.  
Note  
Your system administrator must configure this feature for your IP Phone. Contact your system administrator for more  
information.  
Switch an in-progress Call from Your Desktop Phone to Your Remote Destination Phone  
To switch an in-progress call on your desktop phone to your remote destination phone:  
1. Press the Mobility soft key.  
2. Select Send Call to Mobile Phone.  
3. Answer the in-progress call on your remote destination phone.  
The desktop phone line button turns red and handset icons and the calling party number appear on the phone display. You  
cannot use same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make  
or receive calls.  
Switch an in-progress Call from a Remote Destination Phone to Your Desktop Phone  
1. Press Resume on your desk phone and start talking on your desk phone.  
2. Hang up the call on your remote phone to disconnect the phone.  
Change Your Remote Destination Phone Number  
You can replace the existing remote destination phone number with a new phone number.  
To change the existing remote destination phone number:  
1. Press Services button and select My Phone Apps.  
2. Select Single Number Reach.  
3. Use << soft key to type your new remote destination phone number. Make sure you add the appropriate dialing prefix or  
access code (if applicable) to your remote destination number.  
4. Press Submit.  
Enable or Disable Single Number Reach  
You can enable or disable Single Number Reach (SNR) on your phone by using the Mobility soft key.  
To disable SNR, press Mobility soft key and select Disable Mobile Connect.  
To enable SNR, press Mobility soft key and select Mobile Connect On.  
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Whisper Intercom  
The Whisper Intercom feature allows the user to make an intercom call to a busy extension. The recipient can hear the caller or  
hear the whisper intercom, and the original caller on the receiving phone does not hear the whisper intercom. The phone  
receiving a whisper intercom displays the extension and name of the party initiating the whisper intercom and a zipzip tone is  
played before the called party hears the caller's voice. The receiving party must select the intercom line button on their phone  
to speak to the caller.  
Note  
For intercom users to know whether the intercom is using one-way or two-way audio, the lamp for both intercom  
buttons are colored amber for one-way whisper intercom and green for two-way audio.  
To place an intercom call:  
Dial the intercom directory number from your intercom line. The intercom recipient hears the intercom caller audio without  
answering the call.  
To answer an intercom call:  
Press the intercom button to talk to the intercom caller.  
To end a whisper intercom call:  
Press Endcall.  
Place a Priority (Precedence) Call  
In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical  
calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and  
Preemption (MLPP) to your phone.  
Keep these terms in mind:  
Precedence indicates the priority associated with a call.  
Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your  
phone.  
Priority level of an MLPP call  
To see the priority level of an MLPP call, look for an MLPP icon on your phone screen:  
Priority Call  
Medium priority (immediate) call  
High priority (flash) call  
Highest priority (flash override) or executive override call  
Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is  
normal (routine).  
Note  
Contact your system administrator for a list of corresponding precedence numbers for calls.  
To Make a Priority (Precedence) Call:  
Enter the MLPP access number (provided by your system administrator) followed by the Precedence level (0-4) and the phone  
number.  
Note  
If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.  
17  
 
   
To Answer an MLPP Call:  
End an active call (if necessary) and answer the MLPP call.  
If the active call has lower precedence than the incoming call, the active call is preempted.  
Tips  
When you are receiving a priority (precedence) call, an MLPP icon on your phone screen indicates the priority level of  
the call.  
When you make or receive an MLPP-enabled call, you hear special ring tones and call-waiting tones that differ from  
the standard tones.  
When you or the other party are receiving a call that must preempt the current call, disconnect immediately to allow  
the higher priority call to ring through.  
When you have more than 1 active call, the call with the lowest precedence will be preempted. Similarly, for outgoing  
calls, the call with lower precedence will be preempted first.  
Park a Call (SCCP)  
Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on  
the system.  
Note  
Contact your system administrator for your call park slot number.  
To park a call:  
Press the Park soft key.  
The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays  
the number on the Cisco Unified IP phone screen.  
To park a call to a specific call park slot:  
Press the Transfer softkey followed by the call park slot number provided by your administrator.  
To retrieve a parked call:  
If your phone receives a call park notification, press the PickUp soft key followed by the asterisk (*).  
Press the PickUp soft key followed by the call park slot number.  
Park a Call (SIP)  
Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on  
the system.  
Note  
Contact your system administrator for your call park slot number.  
To park a call:  
Press the Park soft key.  
The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays  
the number on the Cisco Unified IP phone screen.  
To retrieve a parked call:  
Dial the park slot extension.  
To park a call to a directed call park slot:  
Press the Transfer softkey followed by the call park slot number provided by your system administrator.  
To retrieve a call parked at a directed call park slot:  
Dial the retrieval park-slot extension.  
18  
 
 
Pick Up Calls  
To pick up a call that is on hold or a call that is ringing at another extension:  
1. Press the PickUp soft key.  
2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call is transferred to your  
phone.  
To selectively pick up a call ringing at a number that belongs to a pickup group:  
Press the GPickUp soft key. If only one pickup group is defined in the entire Cisco Unified Communications Manager  
Express system, control of the call is transferred to your phone.  
If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call  
to your phone.  
If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is  
ringing to transfer control of the call to your phone.  
19  
 
 
3 Phone Features Index  
This section provides an alphabetical list of features for your Cisco Unified IP phone. Features supported in both SIP and SCCP  
protocols are marked as “Supported” and features not supported in either one of the protocols are marked as “Not Supported.”  
However, there are differences in how the feature works based on the call protocol.  
Table 1  
Features (with page number references) Supported in SIP and SCCP Protocols.  
Features  
SIP  
SCCP  
Adjust the Ring Volume 9  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Not Supported Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Not Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Not Supported  
Supported  
Hold a Call 8  
Not Supported Supported  
Manage Call Waiting 8  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Pick Up Calls 19  
Place a Call from Your Personal Speed-Dial 15  
Not Supported Supported  
Supported Supported  
Not Supported Supported  
Not Supported Supported  
Not Supported Supported  
Supported  
Supported  
Not Supported Supported  
Not Supported Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
20  
 
 
Table 1  
Features (with page number references) Supported in SIP and SCCP Protocols.  
Features  
SIP  
SCCP  
Not Supported Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
Supported  
21  
 
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168 Robinson Road  
#28-01 Capital Tower  
Singapore 068912  
Europe Headquarters  
Cisco Systems International BV  
Haarlerbergpark  
Haarlerbergweg 13-19  
1101 CH Amsterdam  
The Netherlands  
www.cisco.com  
www.cisco.com  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 527-0883  
Tel: +65 6317 7777  
Fax: +65 6317 7799  
www-europe.cisco.com  
Tel: 31 0 800 020 0791  
Fax: 31 0 20 357 1100  
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates  
in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective  
owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)  
© 2009 Cisco Systems, Inc. All rights reserved.  
OL-16770-01  
 

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