C H A P T E R
6
IP Phone Service Administration and
Subscription
Cisco Unified CallManager administrators maintain the list of services to which
users can subscribe. These sections provide details about administering
Cisco Unified IP Phone Services using Cisco Unified CallManager
Administration.
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Overview
Administrators must use Cisco Unified CallManager Administration to add and
administer Cisco Unified IP Phone services. To access phone service
administration, open Cisco Unified CallManager Administration and choose
Feature > Cisco Unified IP Phone Services:
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Phone services can have any number of parameters associated with them.
You can specify phone service parameters as optional or required, depending
on how the phone service application defines them.
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Users can subscribe to any service configured in their cluster, using their User
Options web pages.
Service subscriptions currently occur on a device basis.
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Chapter 6 IP Phone Service Administration and Subscription
Adding a Phone Service
Table 6-1
Adding a Cisco Unified IP Phone Service (continued)
Description
Field
Service URL
Enter the URL of the server where the Cisco Unified IP Phone Services
application is located. Make sure that this server remains independent of the
servers in your Cisco Unified CallManager cluster. Do not specify a
Cisco Unified CallManager server or any server that is associated with
Cisco Unified CallManager (such as a TFTP server or directory database
publisher server).
For the services to be available, the phones in the Cisco Unified CallManager
cluster must have network connectivity to the server.
When defining the service URL, you can embed a special #DEVICENAME#
substitution tag within the URL. This tag provides a convenient method for IP
phones to pass their device name to a web application server. For example, if a
service URL was defined in Cisco Unified CallManager Admin as:
http://myserver/myscript?name=#DEVICENAME#, when a phone actually
makes the HTTP request for the service, the requested URL will appear as:
Character Set
If you are using a language other than English for Service Name and
Description, choose the character set for that language. Text that is input by the
user displays incorrectly if the wrong character set is chosen.
Tip
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You can insert, update, or delete a service definition.
After a service is inserted, you can insert, update, or delete service parameter
definitions.
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When you delete a Cisco Unified IP Phone subscription,
Cisco Unified CallManager removes all service information, user
subscriptions, and user subscription data from the database.
The Update Subscriptions button rebuilds all user subscriptions if the
service has been modified after subscriptions exist.
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Chapter 6 IP Phone Service Administration and Subscription
Defining IP Phone Service Parameters in Cisco Unified CallManager Administration
Defining IP Phone Service Parameters in
Cisco Unified CallManager Administration
Each service can have a list of parameters. You can use these parameters, which
are appended to the URL when they are sent to the server, to personalize a service
for an individual user. Examples of parameters include stock ticker symbols, city
names, or user IDs. The service provider defines the semantics of a parameter.
The Cisco Unified IP Phone Service Parameter Configuration page in
Cisco Unified CallManager Administration contains the following fields:
Table 6-2
Defining Cisco Unified IP Phone Service Parameters
Field
Description
Parameter Name
Enter the exact query string parameter to use when you build the subscription
URL; for example, symbol.
Parameter Display
Name
Enter a descriptive parameter name to display to the user in the
Cisco Unified IP Phone User Options application; for example, Ticker Symbol.
Default Value
Enter the default value for the parameter. This value displays to the user when
a service is being subscribed to for the first time; for example, CSCO.
Parameter
Description
Enter a description of the parameter. The user can access the text that is entered
here while the user is subscribing to the service. The parameter description
should provide information or examples to help users input the correct value for
the parameter.
Parameter is
Required
If the user must enter data for this parameter before the subscription can be
saved, check the Parameter is Required check box.
Parameter is a
Password (mask
contents)
You can mask entries in the Cisco Unified IP Phone User Options application,
so asterisks display rather than the actual user entry. You may want to do this
for parameters such as passwords that you do not want others to be able to view.
To mask a parameter entry, check the Parameter is a Password (mask contents)
check box in the Configure Cisco Unified IP Phone Service Parameter window
in Cisco Unified CallManager Administration.
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Chapter 6 IP Phone Service Administration and Subscription
User Service Subscription
Tip
If you change the service URL, remove a Cisco Unified IP Phone service
parameter, or change the Parameter Name of a phone service parameter for a
phone service to which users are already subscribed, be sure to click Update
Subscriptions to update all currently subscribed users with the changes. If
you do not do so, users must resubscribe to the service to rebuild the URL
correctly.
User Service Subscription
End users can configure service subscriptions using the Unified CMUser web site.
After users log in and choose a device, a list of services that are assigned to the
phone displays. The user can then configure these services, adding additional ones
or removing un-used services. These password-protected windows are
authenticated via the LDAP directory.
Users can personalize their services using the User Options pages to:
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Customize the name of the service.
Enter any available service parameters.
Review the description of each parameter.
After all the required fields are set, the user clicks Subscribe to add the services.
A custom URL gets built and stored in the database for this subscription. The
service then appears on the device services list.
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Chapter 6 IP Phone Service Administration and Subscription
User Service Subscription
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